Shipping, Returns & Privacy Policies
We ship from USA, usually it will be delibered from 3 to 5 business days if we are out of Stock in the USA, we ship from Australia by International express Post and it is delivered by USPS. Usually, it takes 10 to 15 business days
Items can be tracked by entering the tarcking no, (which is provided when the item is shipped) on USPS website.
RETURNS & REFUNDS
If you've received the wrong and defective item, we are responcibile for paying shipping and returns.
For the change of mind, you will need to pay for the return shipping, and additional $15 for restocking.
We are confident you will be pleased with the quality of the items you order and we attempt to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us within 14 days to discuss an exchange or refund
We collect your personal Information, your name, home address, telephone number, email address, and information about your preferences and online purchasing from our Website.
Your personal information is used to process your order, after sale service and to deal inquiries from you.
We disclose your information to third parties only for shipping, handling payments e.g. Australia post, and other courier companies. Third parties are not allowed to use your information for their own purposes
Please note that Beekeeping Gear, A division of FASE Traders Pty Ltd does not store any credit or debit card information, or bank account information, as all payment authorisations are handled by third parties like PayPal, Stripe, Google pay, Apple pay etc.
Any Personal Information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.
We may collect this data:
- directly from you - via the registration forms, mailing lists and email;
- From third parties such as credit reference agencies for the purpose of trading with you.
Security of your information
We will take all reasonable care in the storage and disclosure of information that you have given to us; however, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access.
If you register with us, you will create a login using your email address as your username, and your chosen password. Your password will then be linked to your email address. You are responsible for any use of your password or your Login Account.
Should you have any questions, clarification about our policies, please feel free to contact us on